Frequently Asked Questions

Everything you need to know about your journey to healthier hair.

Are Cooki Haircare products safe for color-treated hair?

Yes, all our formulas are sulfate-free and paraben-free, making them safe for color-treated, chemically straightened, and keratin-treated hair.

How long does shipping take?

Orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

Do you test your products on animals?

Absolutely not. Cooki Haircare is 100% cruelty-free and vegan. We never test on animals at any stage of product development.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund or exchange, provided it is at least 50% full.

Can I track my order after it has been placed?

Yes, once your order is shipped, you will receive an email with a unique tracking link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.